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| 001 |
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a fr 001 0 |
| 008 |
091012s1994 sp fr u001 0 spa d |
| 035 |
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|a (TEV)42617
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|a 84-7978-151-3
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|a 032555
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1 |
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|a spa
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0 |
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|a 658.812 T4F7 032555
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| 100 |
0 |
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|a Tschohl, John.
|
| 245 |
0 |
0 |
|a Alcanzando la excelencia mediante el servicio al cliente
|c John Tschohl ; tr. de Claudio L. Soriano
|
| 260 |
|
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|a Madrid, España
|b Díaz de Santos
|c 1994
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| 300 |
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|a 406 páginas.
|c 23 cm.
|
| 500 |
|
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|a Traducción de: Achieving excellence through customer service
|
| 650 |
0 |
4 |
|a Gestión de la calidad del servicio
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| 650 |
0 |
4 |
|a Satisfacción del cliente
|
| 650 |
0 |
4 |
|a Servicio a clientes
|x Estrategias de excelencia
|
| 700 |
0 |
|
|a Franzmeier, Steve
|e coaut.
|
| 856 |
|
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|u https://infonavit.smart-ed.mx/cgi-bin/koha/opac-retrieve-file.pl?id=733c542dd848884c1a64a175d561d509
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